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Shipping Information

General Shipping Information

In Store Pickup

We are happy to allow customers to pick up their orders at our warehouse. Please place an order online or over the phone and simply select “In Store Pickup” as the shipping option when you checkout. Once the order has been processed by our shipping team, we will send you an email notification to let you know that your order is ready for pickup. Once you have received that email stating your order is ready for pickup, you can stop by and pick up your order at our warehouse location during these hours:

Day Morning Pickup Afternoon Pickup
Monday Unavailable 1:30PM – 4:00PM
Tuesday – Friday 10:30AM – 11:30pm 1:30PM – 4:00PM

We DO NOT have a storefront and we do NOT have models on display.


Order Processing Times

We do our best to ship all orders as quickly as possible.

Regular Shipping Options

For Standard Service shipments, please allow 1-3 business days for all in-stock items to be shipped. For international customers, please allow at least one additional business day for processing.

Expedited Shipping

Our order cutoff time for expedited shipments is 10:00AM EST, Monday through Friday. Any order placed after the cutoff time will be shipped the following business day. Please note, FedEx does not deliver expedited services on Saturday, Sunday or during Holidays.


Domestic Shipping (48 Continental United States)

Shipping Methods (48 Continental United States)

Any shipment of $1,000 (USD) or more will be shipped with a signature required upon delivery.

Lithium Batteries

Any order with lithium batteries MUST SHIP VIA STANDARD SHIPPING. If you wish to ship some items through an expedited shipping service, please place a separate order for the items you want expedited.

USPS First Class

USPS First Class shipments will typically offer the best pricing for small shipments less than one pound. If your order does not qualify for USPS First Class, no USPS First Class option will be shown at checkout.

Standard Shipping

Standard may offer the best pricing depending on the item(s) and geographic location the order is being shipped to. Ground Service utilizes FedEx and/or USPS services, to provide an economical shipping option. Please note, Standard Shipping shipments must ship to a physical address (United States Post Office boxes are NOT permitted).

FedEx Standard Overnight

If orders are placed before the cutoff time, shipments typically deliver on the next business day, excluding weekends and holidays.

FedEx 2 Day

If orders are placed before the cutoff time, shipments typically deliver on the second business day, excluding weekends and holidays. Example: Order on Monday at 9AM, arrives on Wednesday.

FedEx Express Saver

If orders are placed before the cutoff time, shipments typically deliver on the third business day, excluding holidays. Example: Order on Monday at 9AM, arrives on Thursday.

United States Post Office Boxes

If you need an order to be delivered to a United States Post Office Box, please select USPS First Class Mail, or CONTACT US to place your order if no USPS option is shown.

*We reserve the right to upgrade your shipping selection IF a faster and more economical shipping option with the same carrier exists.


International Shipping (Including Alaska and Hawaii)

We strive to support our customers worldwide and can ship the majority of our products to various locations throughout the world. Please note, the receiver of any international shipment is responsible for any import taxes, duties and/or brokerage fees that may be applied to your shipment. Any shipment of $1,000 (USD) or more will be shipped with a signature required upon delivery.

Canada

We are pleased to offer FedEx shipping to Canada directly through our website! Simply add the items to your cart and proceed to the checkout page to see the shipping rates.

Shipping Methods

International Ground Service

International Ground Service is available for any product. Typically, FedEx International Ground is used for this selection

FedEx International Economy

FedEx International Economy service is available for any product that can be air shipped. Typically, this service takes approximately 3-5 business days.

FedEx International Priority

FedEx International Priority service is available for any product that can be air shipped. Typically, this service takes approximately 2-4 business days.

*Flex Innovations reserves the right to upgrade your shipping selection IF a faster and more economical shipping option with the same carrier exists.

Other Locations

Please note, we do not sell directly to the locations listed below. If you live in one of these locations, please contact our distributor that is located in your area.

United States – Alaska – Anchorage House of Hobbies – Anchorage
Australia – OMP
Eastern Europe – HEPF Modellbau
Western Europe (Except the UK) – Aerobertics
Israel – Hobby Guy
Kuwait – Extreme Hobby
Malaysia – Stable Flex Solutions
Pakistan – ArtTech Hobbies
Phillipines – MightyBlue Hobby Shop
Taiwan – FNRC
Thailand – MightyBlue Hobby Shop (Thailand)
United Arab Emirates – Gonzo Hobbies
United Kingdom – Aerobatx


Need an International Shipping Quote?

If you do not live in one of the above listed locations, fill out the form below to get a shipping quote. If you live in the 48 Continental United States or Canada and wish to get an estimate on shipping, simply add the product to your cart and navigate to the cart page. Once there, enter your City, State and Zip code, and it will give you an accurate price on shipping. If you live elsewhere, please provide your exact mailing address and list all products you wish to purchase, including small parts in the form below. If information is not complete or correct, it may delay getting you a accurate quote and/or require further communication.