General Shipping Information
Order Processing Times
We do our best to ship all orders as quickly as possible.
Regular Shipping Options
For Flex Choice, USPS, and UPS Ground shipments, please allow 1-3 business days for all in-stock items to be shipped. For international customers, please allow an additional business day for processing.
Our order cutoff time for expedited shipments is 12:00PM (Noon) EST, Monday through Friday. Any order placed after the cutoff time will be shipped the following business day. Please note, UPS does not deliver expedited services on Saturday, Sunday or during Holidays.
In Store Pickup
We are happy to allow customers to pick up their orders at our warehouse. Please place an order online or over the phone and simply select “In Store Pickup” as the shipping option when you checkout. Once the order has been processed by our shipping team, we will send you an email notification to let you know that your order is ready for pickup. Once you have received that email stating your order is ready for pickup, you can stop by and pick up your order at our warehouse location during these hours:
|Day||Morning Pickup||Afternoon Pickup|
|Monday||Unavailable||1:00PM – 3:30PM|
|Tuesday – Friday||10:30AM – 12:00pm||1:00PM – 3:30PM|
We DO NOT have a storefront and we do NOT have models on display.
Domestic Shipping (48 Continental United States)
Shipping Methods (48 Continental United States)
Certain products such as the Aura 8 and Aura Professional ship for FREE!*
*48 Continental United States only.
UPS Ground service is available for any product. UPS Next Day and Second Day services are available for items that can be air shipped. Please note, UPS shipments must be shipped to a physical address (P.O. boxes are NOT permitted).
United States Postal Services (First Class Mail and Priority Mail) are available for smaller packages. USPS shipments can be shipped to a PO box
Flex Choice may offer the best pricing depending on the item(s) and geographic location the order is being shipped to. Flex Choice utilizes UPS, FedEx and/or USPS services, to provide an economical shipping option. Please note, Flex Choice shipments must ship to a physical address (PO boxes are NOT permitted). Flex Choice may not always be the most inexpensive option.
Shipment Transit Times
The details below provide estimates and are not guaranteed delivery times or dates.
Domestic Shipments (48 Continental USA)
Shipping transit times will vary greatly based on the specific destination. Use our Zip Code (34285) and reference the UPS Ground map resource HERE
USPS First Class Mail
Shipping transit times will vary greatly based on the specific destination. Use our Zip Code (34285) and reference the USPS Standard Mail resource HERE
USPS Priority Mail
Shipping transit times will vary greatly based on the specific destination. Use our Zip Code (34285) and reference the USPS Priority Mail resource HERE
International Shipping (Including Alaska and Hawaii)
We strive to support our customers worldwide and can ship the majority of our products to various locations throughout the world. Please note, the receiver of any international shipment is responsible for any import taxes, duties and/or brokerage fees that may be applied to your shipment.
We are now pleased to offer UPS and USPS shipping to Canada directly through our website! Simply add the items to your cart and proceed to the checkout page to see the shipping costs
UPS Standard International is available for any product. UPS WorldWide Saver service is also available for items that can be air shipped. WorldWide Saver service INCLUDES the UPS Brokerage fee.
United States Postal Services (International First Class Mail and International Priority Mail) are available for smaller packages. See pricing in the cart.
*Flex Innovations reserves the right to upgrade your shipping selection IF a faster and more economical shipping option with the same carrier exists.
Please note, we do not sell directly to the locations listed below. If you live in one of these locations, please contact the distributor in your area.
United States – Alaska – Anchorage House of Hobbies – Anchorage
Australia – OMP
Europe (except the UK) – Lindinger
Israel – Hobby Guy
Kuwait – Extreme Hobby
Malaysia – Stable Flex Solutions
Pakistan – ArtTech Hobbies
Phillipines – MightyBlue Hobby Shop
Taiwan – FNRC
Thailand – MightyBlue Hobby Shop (Thailand)
United Arab Emirates – Gonzo Hobbies
United Kingdom – Aerobatx
Need an International Shipping Quote?
If you do not live in one of the above listed locations, fill out the form below to get a shipping quote. If you live in the 48 Continental United States or Canada and wish to get an estimate on shipping, simply add the product to your cart and navigate to the cart page. Once there, enter your City, State and Zip code, and it will give you an accurate price on shipping. If you live elsewhere, please provide your exact mailing address and list all products you wish to purchase, including small parts in the form below. If information is not complete or correct, it may delay getting you a quote and/or require further communication.