Prior to returning any order, please contact Flex Innovations for detailed instructions:
Phone: 866 310 3539 ext. 1 (Sales)
Flex Innovations will not accept any packages without a Return Merchandise Authorization (RMA) number.
We will be happy to accept returns within 30 days after an order has been shipped, under the following guidelines
Returned merchandise must be in new, unused condition and in its original packaging. When packing your order for return, please be sure all the original packing material (inner and outer shipping carton) and instruction papers and/or manuals are included.
Returns Shipping Compliance Policy
The following Products may not be authorized to be shipped for returns. Please contact Flex innovations Customer Support:
If Flex Innovations incurs additional shipping fees as a result of refused or returned shipments, we reserve the right to deduct those amounts from the final return credit.
Exterior Shipping Carton Damage
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments.
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. If the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise after the investigation by the carrier is completed.
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate.
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